Returns & Exchange Policy

Updated October 23, 2021

   The only thing we prioritize in this business is our customers and the products they desire to purchase. This only means admiration, trust, and confidence from them that, Shoreline Surf Ltd. lives with its mission vision statement, which is to provide the best customer service and top-of-the-line but most affordable products purchased.

    Therefore we came up with a fair, non-biased nor one-sided Returns and Exchange Policy "only". We have quoted it, as noticed since transparently we do not offer refunds. Why? It is very important to implicate that we are doing good business the best we can, nonetheless, we also want our customers to understand the essence of putting up such business is so much difficult at these trying times or even if in the absence of the pressing matters about the pandemic.

    To start quickly, let's point out when we are able to initiate returns? First, it is very important for customers to take a video of the product they purchased from opening the package up until checking the entire condition of the product purchased. If there are no factory defects found then all is good, however, on the other hand, we suggest our customers kindly to:

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For Online Purcahses:
   ❖    Save the video and have it sent by accessing our facebook page or from the "Contact Us" option in the website within 3 to 5 business days. If timeline is not met, this means returns are not going to be entertained anymore.
   ❖    Please ensure that all accessories like price tags, stickers, including the plastic packaging and etc., nor whatever the item came with should still be there.
   ❖    Please allow us to carefully check the product within 2 - 3 business days according to its description of why it was returned.
After careful assessment, we will then quickly contact you for a product Exchange "only". If a shirt was purchased then literally a different design will be offered, nor whatever may satisfy such courtesy, which means you have the liberty to choose a different size. Above all, the customer is not anymore responsible for shipping either purchased locally or internationally.
   ❖    This time we will offer a one-time courtesy of a P450.00 discount on your next purchase.

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For Purchases Upfront:
   ❖    Please consider bullets 1 and 2 stated above.
   ❖    Visit the shop and show us the video. If all are justified based on the description "why" the customer is returning the item, then an exchange will be processed accordingly.
   ❖    This time we will offer a one-time courtesy of a P450.00 discount on your next purchase.

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By carefully assessing this policy, we determined a holistic business continuity approach, wherein a balance and nonbiased delivery of customer satisfaction is still highly prioritized, while trust and confidence are still retained, though a little inconvenience was experienced by offering our humble one-time courtesy and next purchase discounts.

For further questions and concerns nor suggestions, please don’t hesitate to contact us from our Facebook page and website. It’s always a pleasure providing you with our most affordable and top-of-the-line surf and skate clothing apparel and accessories.